New Service Delivery Model for Hockey Alberta
During the previous hockey season, Hockey Alberta reviewed the way by which it provides services to our member Minor Hockey Associations. With a goal of creating a new structure that could provide our Minor Hockey membership with more efficient, effective and consistent service a new service structure has been approved by the Board of Directors which will take effect immediately for the start of the 2010-2011 Hockey Season.
The change has been made as a result of various observations over the past number of years such as duplication of workloads and decision making, inconsistent decision making, an increase in appeals, ineffective training and an overall increase in member service demands.
The key fundamental changes of the new structure are that there is no longer a “zone team” as you may know it today, administrative positions have been separated from policy setting/recommending positions, the administration of the game and the specific administrative positions in the zone are responsible directly to the Office of the General Manager versus 9 different zones and the Director and Minor Council Zone Rep being involved in global and political impact decision making and not day to day player decisions.
As a result of this new structure, there have been some changes to the existing zone team structure specifically in the area of position titles and responsibility changes in the operational side of the zone team, including the elimination of the Zone GCM Coordinator. The details of these changes are: